In daily life, we always hear about the comparison between freight and express. "Why is freight so slow? How fast do you see express delivery today?" In fact, freight and express in nature, in many places still have a great difference, and not only a quick word can be simply summed up, but not from a fast word can measure the two different. From the operation of freight and express delivery, to the requirements of their respective service groups are very different, their respective needs are completely different, the freight enterprises and express enterprises have obvious differences.

One, time difference

Time differences can be divided into internal and external. The internal mainly refers to the loading and unloading time made within the enterprise, the docking time of the network path, the transfer time in the library, and so on. The external mainly is the many problems that affect the time difference between the departure and delivery, such as the problem of the vehicle itself in the way or the accident caused by the force majeure, the cause of the main time difference, and the main time difference. The opposite sex is as follows:

1, the transfer time of the internal lines is docking: the transport center of the freight enterprise, the operation line is divided into the main line and the branch line, the operation time of the branch line is fully connected with the main line time. This is the very strict docking time, each line of main network can be sent out, each line of goods catch up with the main network in time. Time points often need to be both planned and feasible, with strict control and consistent requirements.

2, the operation time of the internal transport center is punctual: each vehicle can be discharged at the specified time, the punctuality of the loading and unloading vehicle and the rate of departure are all the test of the operating capacity of the internal transport center, from 9.6 meters to 12.5 meters to 16.5 meters, and the operating time of each car is standard requirements and is recorded. Record the examination.

3, the punctuality of the trunk transportation capacity: the precision of the trunk transportation vehicles directly affects the quality of the delivery of the products. At the same time, it also directly tests the ability of the operation of the next link. The domestic and imported vehicles, high speed and National Road affect the efficiency in the way to a certain extent, so the punctuality of the trunk transportation capacity is also the impact energy. The main factor in the delivery of products on time.

The above three points of freight and express delivery should be exchanged and transshipped in many times. In the internal link, every family has its own high tricks. It should be said that it is a great deal, but the only one is to transfer the goods to the next destination. Then the following three points are slightly different:

4, distribution tools: the main distribution tools of the freight enterprises are cars, small trucks are distributed, and some cities still have the path of no freight, so in distribution, there are a lot of restrictions on the vehicles of the freight enterprises; the point to point of the express enterprise is solved by wagons or Iveco, and the point to the door is mostly the distribution of electric vehicles. Fast speed, flexible urban area, timely and accurate distribution of small items, no restrictions on roads.

5, the traffic road condition in the way of distribution: the traffic enterprise's vehicle is most afraid of the traffic jam in the way of distribution. The traffic condition of the road determines the time of the freight enterprise in the distribution. The early and late peak of many cities is the nightmare for the freight enterprises; the express enterprise vehicles are in the distribution route, and the very few wagons or Iveco are at the point. At the same time, at the same time, at the same time, on the way to the door and to the building, the traffic jam will not affect the distribution efficiency, because the distribution tool in this link is superior, and many times the end service can make up the fault of the previous section.

6, distribution of the optimal path: the freight enterprises in distribution, basically the day before the night before the row (electronic list, manual correction), the purpose is to carry out the optimal path or to complete the distribution task, but the service scope of each car is limited, inefficient; express enterprise is a car come to the ground Electric vehicle concentration, one point, complete the assignment of landing assignment, each courier has a fixed service area, the distribution end, can start distribution, efficiency is relatively high.

Two. Differences in service groups

There is a great difference between the service group and the object of the freight and express service. The main group of the freight service is the manual workshop, the small and medium enterprises and the large enterprises. The requirements are more strict, and there are different specifications for the various links of the goods. Households are less demanding in terms of requirements, but are demanding fast, punctual, and excellent prices.

1, individual owner: freight enterprises send to individual goods is mainly about 50 kilograms of goods, few small pieces of goods; express enterprise is the opposite, the main body is the individual owner, especially after the rise of small pieces of small packages, letters and small goods as the main.

2, small and medium enterprises: the main customer group of the freight enterprise, the main body of more than one ticket, some is a fixed period of settlement cycle, and at the same time, this part will also choose express, such as samples, when there are special transportation requirements.

3, medium and large enterprise: the large customer group of the freight enterprise, these large enterprises are mostly the contract customers of the freight enterprises, the settlement customers, the special service personnel and the fixed service resources, the large ticket large pieces and many pieces as the main body, the goods of this part of the enterprises are distributed through the freight enterprises, the express industry is mainly special. Transportation is the main thing. Remove samples, for example, some items that require faster time will be used by express companies.

4, special industry enterprises (such as drugstores, hospitals, bookstores, e-commerce enterprises, supermarket enterprises): this part of the industry is basically half of the express industry and freight enterprises, such as medicine, this is a higher professional industry, basically is the logistics of pharmaceutical logistics transportation enterprises, such as Chinese medicine, Chinese, Jiuzhou Tong and so on. At the same time, express delivery is the main body in the drug transportation of the electricity supplier. At present, the 11 home appliance business in China is mainly based on express delivery.

Three. Difference in service demand

Because of the differences in service groups, their service needs are quite different. The demand of these services is the real value, and freight and express are the best in this practice, and strive to achieve the best customer satisfaction, at the same time, according to the different service requirements, formulate specific service norms and rules of operation.

1, general requirements: express most of the requirements are ordinary, basic needs, send a door, signature, feedback receipt information and so on, this point with the freight enterprises in the zero load of small customers three pieces of basic agreement.

2, there are some requirements: a lot of customers with zero load logistics enterprises will have a lot of requirements, remove the normal unloading to move to the door, and then to the code in the standard area, increase the return of the original signature of the signature, real-time feedback service information, this is also reflected in some fast, but the requirements of the body are not strictly freight.

3, specification requirements: zero load logistics of the part of the enterprise customer demand is very standard, enter the verification, install fire proof cover, unloading to pallet, code into the specified area, sign sign, sign the electronic scanning piece return on the same day, the original time return, but part of the fast delivery customer demand is very few.

4, custom requirements: a lot of zero load customers in the signing of some will have a customized demand, such as delivery in accordance with the prescribed time, delivery requirements are higher than the standard requirements, delivery to the shelf, the whole service node feedback, customized professional service personnel.

5, professional requirements: the customers of the freight enterprises are more specialized than customizing when they sign in. They require a bar code specification, unbox inspection, one by one to put the shelves, the goods are placed in different areas, and the signing requests are returned in a specified time by the batch, according to the type, and the sign information is fed back in real time.

Four, efficiency difference

The efficiency difference in freight and express delivery is not only reflected in the efficiency of the package transfer, the efficiency of the transport, the efficiency of the loading and unloading vehicle, and so on, but also the following efficiency:

1, the total number of goods delivery is poor: the number of single person's delivery ticket number is very large, the number of delivery tickets for the logistics enterprise is around 11 votes, but the means of express (electric vehicle) mean 70 votes, what concept! The difference in the number of delivery tickets is embody.

2, the number of single delivery tickets is poor: in the number of delivery tickets so big difference, then the difference between the number of goods is greater, the delivery mean value of 11 votes, there may be more than 100, at least dozens of pieces, but if the delivery day average number of tickets in 70, is possible is 70-80 goods, up to no more than 80 pieces Goods, which is a great difference in delivery.

3, the next home receiving side waiting time difference: different customer needs, in the delivery of the receiving side in the waiting time on the difference, the freight customers in the signing of the basic work time, complete the signing, and a full-time responsible person signing, but express delivery customers are basically real time collection There is no waiting time, there is no need for full-time recipients, send a door, as long as the goods can be received, relative to freight, this is also a big difference.

Five, the difference between the number of service staff and management

Both freight and express are labor-intensive industries, which are operated by 24 hours of uninterrupted operation. They are both large and mobile industries. It can be said that years are missing, and human cost is also a fast rising industry.

1, the difference between the number of personnel and management: in the delivery process, the delivery process is basically an electric vehicle, so many employees are engaged in express delivery, but because of the particularity of the express industry, many service outlets are the mode of joining, so the management of the delivery personnel is very large in the end of express delivery. Apart from the whole direct operation mode of SF, the other is basically the mode of self management of the outlets. In many express companies, the dispatched staff do not take part in management, all of them are responsible for their own business, but the main body of the freight enterprises is straight, and the main body. At present, outside the industry, the other is a direct mode, and the number and management are very large. Difference.

2, the difference in service control: due to the different representatives of their respective industries, the express removal from Shun Feng direct camp, the other are all parts of the franchisee, some are also retracted into a direct camp, the freight is the same, except the current security, card line, the service outlets of other freight enterprises are straight stores, so their respective There are great differences in the service control ability and service standard, and the KPI assessment is completely different. In the emergency service treatment, the customer satisfaction and the customer's extension service are different, and the control ability of each family is completely different, and the response degree is more different.

3, the difference of service outlets: in the freight enterprises, at present, more than 4000 of the service outlets are only the German and the other 1500, so there are still blind spots and short boards on the coverage of the service, but the express industry has already finished the freight traffic on the service outlets, in service coverage and service. The docking capability has surpassed the freight (without considering the direct and franchisee), and this difference is to some extent thanks to the emergence of e-commerce and the strong demand for the market.